With the number of confirmed COVID-19 cases in New South Wales increasing, we appreciate this is a difficult time for our customers and we are here to help as much as we can. 

In the links below are Frequently Asked Questions for employers and workers in relation to COVID-19 and workers compensation claims, as well as information for medical and health providers, our Lifetime Care and Workers Care participants and Dust Diseases Care clients.

This information was updated on 2 April 2020.

icare is committed to ensuring our services continue to support our customers throughout and beyond the COVID-19 pandemic. We are implementing a range of measures internally and with our claim service providers to ensure injured workers and employers experience as little disruption as possible.

In addition, we are working with the regulator to determine what changes to normal processes may be required to respond to the current situation. For the most up-to-date health advice please visit the NSW Health website(external link)

Information on the coronavirus (COVID-19) and workers compensation

In the links below are Frequently Asked Questions for employers and workers in relation to COVID-19 and workers compensation claims, as well as information for medical and health providers, our Lifetime Care and Workers Care participants and Dust Diseases Care clients.