QLD Government Support - Flood Affected Areas

South East Queensland Floods, February 2022 - Australian Government Disaster Recovery Payment

Support for eligible people adversely affected by the South East Queensland (QLD) Floods in February 2022.

If you’re eligible you’ll get:

• $1,000 per adult
• $400 for each child younger than 16.

• What it is
• Who can get it
• Residence rules
• How much can you get
• How to claim
• What other services are available

Queensland Reconstruction Authority Disaster Recovery Funding Arrangements

Information on disaster assistance can be found on the QRA's website.

Queensland Rural and Industry Development Authority

Please keep a look out for further funding announcements that may become available from The Queensland Rural and Industry Development Authority (QRIDA). QRIDA is a specialist provider of government financial assistance programs, including loans, grants and rebates.

South East Queensland rainfall and flooding February 2022

WHAT ASSISTANCE ARE BANKS OFFERING TO PEOPLE AFFECTED BY THE FLOODS?

Australia’s big four banks are all offering assistance to people affected by the floods in Queensland and northern New South Wales, with some providing cash grants to affected customers and others offering short term payment relief.

National Australian Bank

Customers in Queensland and New South Wales who have suffered damage to their homes and need assistance can call NAB Assist on 1300 308 132.

Commonwealth Bank (CommBank)

CommBank is offering Emergency Assistance support to people affected by the floods. They say this support can include loan restructuring and waiving of selected fees and charges.  Personal banking customers can call CommBank on 1800 314 695 or visit any branch and business banking customers can call on 1800 314 695 to discuss further.

ANZ Bank

ANZ Bank has announced a financial relief package for customers affected by flooding across south east Queensland and northern New South Wales. ANZ customers will have access to a variety of financial relief measures, including:

• Short-term payment relief on home loans, credit cards, personal loans and some business loans (the bank says it may still charge interest during this period)
• Waiving fees for restructuring business loans
• Waiving fees for accessing term deposits early 

ANZ customers affected by flooding are encouraged to contact the bank’s dedicated financial hardship team on 1800 149 549 or visit their website for natural disaster support.

Westpac

Westpac is offering emergency financial assistance to customers in Queensland and northern New South Wales who have been affected by the floods. The bank says customers in these areas may be eligible for its disaster relief package, with home loan and credit card customers given the option to defer payments, amongst other measures. 

Customers can call 1800 067 497 to find out about the bank’s financial emergency financial assistance package. Customers can also apply online for financial hardship assistance. Westpac customers who are suffering hardship as a result of disasters are encouraged to contact Westpac Assist.