Queensland & Federal Government Disaster Support Assistance

The Federal and Queensland Governments have activated jointly-funded disaster assistance under the Disaster Recovery Funding Arrangements (DRFA) to support individuals and Councils impacted by Tropical Cyclone Jasper.

Residents of Douglas and Wujal Wujal can apply for the Personal Hardship Assistance grants, with $180 for individuals and up to $900 for a family of five or more available to cover the costs of essentials like food, clothing and medicine. The Essential Services Safety and Reconnection Scheme is also available to help homeowners in those areas to help reconnect electricity, gas, water or sewerage.

From 2pm AEST, Wednesday 20 December, applications for the Australian Government Disaster Recovery Payment (AGDRP) and Disaster Recovery Allowance (DRA) will open for people who live and work in the Cairns, Cassowary Coast, Cook, Douglas, Hope Vale, Mareeba, Tablelands, Wujal Wujal and Yarrabah Local Government Areas (LGAs):

  • The AGDRP is a one-off payment of $1000 per eligible adult and $400 per eligible child who have suffered a significant loss as a result of the floods, including a severely damaged or destroyed home or a serious injury.
  • The DRA provides up to 13 weeks of federal income support to assist eligible employees or sole traders who experience a loss of income as a direct result of a major disaster.

Equivalent financial assistance is available to eligible New Zealand citizens holding ‘non-protected Special Category’ and ‘subclass 444’ visas.

People will be able to check their eligibility and how to claim on the Services Australia website.

The easiest way for people to claim is online through myGov.

If people need help to claim, they can call the Australian Government Emergency information line on 180 22 66. If they want to speak to someone in their language, they can also call the Centrelink multilingual phone service on 131 202.


If you’re directly affected by this declared disaster, the Federal Government have lump sum payments and ongoing, short term allowances to help you. You may be eligible for more than one of these.

The Australian Government Disaster Recovery Payment (AGDRP) is not for minor damage or inconvenience. Its purpose is to help you with immediate costs if you’ve been affected by one or more of the following:

  • the disaster caused major damage to your home or a major asset or assets that you own at your home
  • you were seriously injured
  • you’re the immediate family member of an Australian citizen or resident who died or is missing.

For more information, click the link below to Services Australia's specific webpage:

The Disaster Recovery Allowance is a short term payment to help you if Queensland Tropical Cyclone Jasper in December 2023 directly affects your income.

You can receive this allowance for a maximum of 13 weeks. Payment will be from the date you started losing income as a direct result of this disaster.


Tropical Cyclone Jasper December 2023

Personal hardship financial assistance is now available for Queensland communities impacted by Tropical Cyclone Jasper.

If you have been affected by this event, you can:

  • check which areas have been impacted
  • check if you're eligible for financial assistance
  • find out about the different grants available
  • locate your nearest Community Recovery Hub
  • find out about other support services available.

Eligible areas

Financial assistance is available for people  who were affected by areas listed on the QLD Government Website:

Transport and motoring assistance

If you live in a Queensland disaster activated area, you may be eligible to apply for transport and motoring assistance for a range of services: