ACFA recognises the importance of a work environment which actively promotes best practice. The purpose of this handbook is to provide you with a quick reference about training programs, policies and processes, roles and responsibilities guiding you through your learning experience with ACFA.
This Assessment Standard provides you and your assessor with a guide to the standard of skills and knowledge required to be deemed competent at a particular qualification level.
Complaints Policy
ACFA acknowledges the clients’ right to lodge a complaint when they are dissatisfied with the training and /or assessment services and experiences that they have been provided by ACFA.
ACFA will ensure that clients have access to a fair and equitable process for expressing complaints, and that ACFA will manage the complaint with fairness and equity.
Assessment Appeals Policy
ACFA acknowledges that clients have the right to appeal an assessment decision, based on valid grounds for appeal.
ACFA has provision for clients to appeal against assessment decisions, including those made by a third party partner.
ACFA ensures that clients have access to a fair and equitable process for lodging an appeal against an assessment decision.
Training and Assessment Policy
ACFA is committed to providing quality training and assessment in accordance with the Standards for Registered Training Organisations (RTOs) 2015.
ACFA Consumer Protection Policy
ACFA maintains compliance with the national Competition and Consumer Act 2010 (Cth) and
associated Australian Consumer Law requirements as specified in the Act and in various state
legislation across Australia. The Australian Consumer Law Protects students and ensures fair trading in
Australia
Plagiarism
ACFA is committed to identifying all plagiarism and cheating by Clients undertaking any of its assessment events and applying corrective actions to prevent plagiarism and cheating contributing to a competency score. All Clients will be informed of the penalties associated with plagiarism or cheating prior to and following their enrolment.
Privacy Policy
ACFA is committed to complying with obligations under Privacy Act 1988, and the associated Australian Privacy Principles (APPs), specifically in the way it collects, uses, secures and discloses personal information.
Access and Equity Policy
Australian Cabinet and Furniture Association (ACFA) is committed to providing equal opportunity for all staff and learners by promoting inclusive practices and integrating the principles of access and equity into its policies and procedures.
Additional Support Policy
This ACFA policy complies with the requirements of the ASQA Standards for Registered Training Organisations 2015, the Disability Discrimination Act 1992 (DDA), and the Disability Standards for Education 2005.
